Frequently Asked Questions
GENERAL
Does Los Angeles House Cleaning Offer a Guarantee?
Yes, of course we do! Creating peace-of-mind in our important clients is of utmost importance to us. We stand by our referral cleaners with a strong 100% guarantee to provide you with a relaxed and comfortable atmosphere while your upholstery is being cleaned and sanitized. We are here to help you!
If I can’t be there, how will the cleaner access my home?
Lockboxes, garage codes, keys left in hiding places or leaving a door unlocked are all common ways that our customers let their cleaner in. If you won’t be there to let them inside, please let us know how they can access your home. Lockboxes seem to be the most popular choice with our customers.
How do I know I can trust my cleaner?
Yes, of course we do! Creating peace-of-mind in our important clients is of utmost importance to us. We stand by our referral cleaners with a strong 100% guarantee to provide you with a relaxed and comfortable atmosphere while your upholstery is being cleaned and sanitized. We are here to help you!
What if anything is found broken or damaged?
The cleaners we refer are all independent workers. If you find something broken, damaged or even missing, please let us know within 24 hours. Our office will contact your cleaner who will then be in contact with you to discuss the issue. They are responsible for any damage or loss and are aware of these terms.
What if I need to reschedule my cleaning?
If you know in advance that you will need to reschedule, please contact us as soon as possible so we can match the domestic worker with another opening. In the case of an emergency reschedule, please call and let us know so we can make the appropriate arrangements.